SHIPPING POLICY

Last updated: 7 November 2026

Stitch’d Up Apparel is operated by Ivoca Pty Ltd, ABN 55 669 082 731. For shipping enquiries, email hello.stitchdupapparel@gmail.com with your order number.

1. Delivery destinations and charges

Available delivery destinations and shipping options are shown at checkout after you enter your address. Shipping charges are displayed before payment. If no delivery option appears, contact us before ordering.

2. Processing and production

Orders are normally dispatched within 7–10 days from the date the order is placed. This includes processing and production time. Carrier delivery time is additional.

Personalised orders may require artwork approval before production begins. If an outstanding approval affects the expected dispatch date, we will contact you with an updated estimate. If you need an order for an event, contact us before purchasing.

3. Delivery estimates

Carrier delivery estimates generally run from dispatch, rather than the date you place your order. Estimates are not guaranteed delivery dates unless we expressly agree otherwise. Selecting express delivery, where offered, does not shorten production time.

Public holidays, peak periods, remote locations and carrier disruptions may affect delivery. We will communicate significant delays we become aware of and discuss an appropriate solution if we cannot supply within the agreed or a reasonable timeframe. Nothing in this policy removes your consumer rights.

4. Dispatch and tracking

We will notify you when your order is dispatched and provide tracking information where available. Contact us if you need help checking your order’s progress.

5. Address details and returned parcels

Please enter a complete, accurate delivery address and contact details. If you notice an error, email us immediately. We will try to update it before dispatch, but changes may not be possible once the parcel is sent.

If a parcel is returned because you supplied an incorrect address or did not collect it, reasonable additional postage may apply to resend it. We will explain and agree any additional charge before resending. This does not apply where the problem is our error or where consumer law requires another remedy.

6. Missing or damaged deliveries

If an order is overdue, missing, damaged or marked delivered but cannot be found, email hello.stitchdupapparel@gmail.com. Include your order number and relevant details. Photos of damage and packaging are helpful where available.

We will investigate with the carrier and help resolve the issue. We do not automatically treat a delivery scan as conclusive proof that you received the parcel, and you do not have to deal only with the carrier. Where required by Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement or refund.

7. Returns

See our Returns and Refunds Policy for return instructions, eligibility and postage arrangements. Please contact us for the correct return address before posting an item.